FAQ

How do I make a reservation?

Visit our website, enter your travel dates, and select your desired property. Fill out the booking form with your details, and you’ll receive a confirmation email from our team shortly after.

What is your cancellation policy?

Cancellations made more than 14 days before check-in receive a full refund. Placement fee is not refundable.

What time can I check in and check out?

Standard check-in time is 4:00 PM and check-out time is 11:00 AM.

What payment methods do you accept?

We accept multiple secure payment options, including Debit/Credit Cards (subject to a 2.9% processing fee), Money Orders, and Zelle. All payments are processed at the time of booking to secure your reservation.

Are pets allowed in rental properties?

Pet policies vary for each property, kindly ask at time of booking.

Are linens and towels provided?

Yes, we provide fresh linens and towels for each stay. This includes bed sheets and bath towels. You’ll also receive a complimentary welcome supply and a goodie bag to start your stay off right.

What are the house rules for the rental?How to Change my Photo from Admin Dashboard?

Our house rules typically include no smoking inside the property, no parties or events, and adherence to quiet hours from 09:00 PM to 07:00 AM.

Is parking available at the property?

All our properties offer free parking.

What safety features are included in the rental?

Your safety is our priority. Each property is equipped with essential safety features, including smoke detectors and carbon monoxide detectors, to ensure a secure stay.

Is Wi-Fi available?

Yes, all our properties offer complimentary high-speed Wi-Fi, ensuring you stay connected throughout your visit.

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